Customer Testimonials

I had a very busy schedule and Jason did a great job helping push the deal thru . Would recommend him to anybody looking for a car !! Great job

Great service and a awesome Sales person Jason is the best!

Purchased a very low mileage Cadillac CT5 sight unseen . Kori Curtis did an exceptional job of delivering value for my money and an excellent dealer experience . A 5 star rating on this sale for both Kori and the dealership Thank you

It's took two long. I drop it off at 7:30 am and got my car at1:15pm

We had a great experience with our salesman Kori, he was willing to answer any questions we might have had, and made the buying experience a fun one instead of a stressful one. Our finance guy Matt was also an exceptional help, we were able to understand things fully before we signed anything, they both made us feel comfortable and confident about our choice of car.

Kyle was a great salesmen! Was super informative and helpful when I had an issue with my new vehicle! Will definitely come back and recommend to others!

We had a great experience with our salesman, Kory. He made the whole process of leasing our vehicle easy, stress free & fun! He gets a 5*+.

Kyle was great to work with. I already had an idea what I wanted and he helped me narrow it down and get me and out of there quickly, just how I like it. Great experience, ill be going back there when the time comes!

I had a wonderful experience working with Kyle at Gurley Leep! He was friendly, helpful, and made the entire process smooth and stress-free. I really appreciated his time, patience, and willingness to answer my questions and help me find what I needed. If you’re looking for a vehicle, I highly recommend asking for Kyle at Gurley Leep! Thank you for making this such a positive experience!

John & Kory were exceptional sales employees of Gurley-Leep Buick in Mishawaka, IN! They both greeted my wife & myself with a smile & a warm welcome. They were more than accommodating in helping us to look at & selecting of a new Buick vehicle. They both answered all our question's &/or concerns. Both said that we could contact them whenever we had any questions or help, too!

Kyle is 1 of the best salesman around i would say got my wife in a 2026 Buick. Didn't think he could do it, she pretty tough to negotiate with. But he did thanks a lot very patient and gets the vehicle she actually wanted.

⭐⭐⭐⭐⭐ I had an amazing experience purchasing my new Buick EnVista! I worked with Kyle, and he was absolutely wonderful from start to finish. I told him exactly what I was interested in, what I wanted, and what my dealbreakers were—and he came through! Kyle really listened instead of just trying to sell me something. He made the whole process easy, comfortable, and stress-free, and most importantly, he got me exactly what I wanted. I couldn’t be happier with my new Buick EnVista! If you’re looking for a new vehicle, I definitely recommend asking for Kyle. Thank you ... Read More

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Google - Oct 22, 2026

⭐⭐⭐⭐⭐ I had an amazing experience purchasing my new Buick EnVista! I worked with Kyle, and he was absolutely wonderful from start to finish. I told him exactly what I was interested in, what I wanted, and what my dealbreakers were—and he came through! Kyle really listened instead of just trying to sell me something. He made the whole process easy, comfortable, and stress-free, and most importantly, he got me exactly what I wanted. I couldn’t be happier with my new Buick EnVista! If you’re looking for a new vehicle, I definitely recommend asking for Kyle. Thank you for making this such a great experience! ❤️🚙

I just purchased a 2023 Buick Envision Essence. Kori was wonderful to work with. Thank you to the Gurley Leep Family for being so friendly, understanding, and helpful.

Sales person Kyle was easy to work with no pressure it was all up to me he is very willing to work with me after the sale to get use to the info center

Kori did an amazing job. Everything was precise, speedy, and the finance department made the transaction smooth. No issues. No headaches like a traditional automotive lot would be.

Kyle is the man hands down this is my 3rd vehicle purchase with the dealership with all 3 done by Kyle he makes it simple for me every time no bull crap does what he says. I will be returning again. Kyle is my guy.

I purchased a Cadillac SUV from Kyle 2 months ago. He went above and beyond to make it a smooth transaction. I would recommend Kyle and Gurley Leep to anyone who is in the market for a new ride.

Kyle Lowman was great to and a pleasure to work with. Love my new 1500 duramax

I recently bought a used Jeep Gladiator from Kyle here. It was my first time buying a car from a dealership so I wasn’t really sure about the processes for everything but he helped me every step of the way and was beyond helpful all around. It definitely made things easier with his assistance.

I had a wonderful experience with Kyle purchasing a brand new GMC 3500 HD Sierra. I actually flew in from out of state to do business with Kyle because he had the best truck and the best price anywhere. I’d happily purchase from him again in the future, even if it means another flight.

Kyle is straight forward and down to earth. He Stayed late and was very pleasant to work with. I would definitely buy a car from him again.

Pleasant and knowledgeable

Outstanding experience!!! Very impressive crew of professionals. I worked with Kori Curtis in sales who was an absolute delight! He quickly helped me to unveil unrealized needs and got me my dream car, thank you Kori. I also worked with Matt Leonard in financing, wow this guy is good and fast! I filled out the app the night before and came into a beautiful deal before 9am at their opening. In and out in record time again with everything I wanted. Forever customer here.

Matt and John Sims were absolutely amazing. Loved working with them. They made the process smooth and easy

John Swegles and Matt Leonard were great!

I visited your facility to service my new truck—including an oil change, fuel filter replacement, and tire rotation—as well as to retrieve another vehicle following an oil change, finalize documentation, and settle payment for a previously serviced unit. Three service advisors were present in the service area; despite my presence and the absence of other customers, I was directed to the waiting area with the comment that they would assist me when possible. The staff appeared engaged in casual conversation rather than attending to service needs. This lack of responsiveness suggests a disregard for customer service, particularly given ... Read More

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Google - Oct 10, 2026

I visited your facility to service my new truck—including an oil change, fuel filter replacement, and tire rotation—as well as to retrieve another vehicle following an oil change, finalize documentation, and settle payment for a previously serviced unit. Three service advisors were present in the service area; despite my presence and the absence of other customers, I was directed to the waiting area with the comment that they would assist me when possible. The staff appeared engaged in casual conversation rather than attending to service needs. This lack of responsiveness suggests a disregard for customer service, particularly given the apparent availability. Consequently, I will direct all future service to Niles. Joseph, your decision today has negatively impacted your department’s revenue. I operate a fleet of service vehicles requiring oil changes every few days; your approach has effectively lost that business. Whoever moves their vehicles when they’re done likes gangster rap and gangster leaning too much. Every one of my vehicles has had the seat pulled all the way back, leaned all the way back, and I listen to crap rap the moment I start my vehicle every time. Do better, GURLY. do better

Checked availability online… quick response… came in the next day, drove, worked numbers got more for trade than I thought… signed… picking up Friday… Kori was very professional, and has great communication… Kevin

I had to get my car fixed and it took a while but Joseph was a great help communicating with me what was going on and what to expect. He was a very upbeat and happy guy, usually people in his work can make it seem like they would rather be doing something else, but not him.

Thank you Pierce! You were amazing. I appreciate you looking for savings to help me. You never know what a person is going through.

The service was great but the vehicle got issue with the rear air /fan locked out and doesn’t work

BAD!

Trevor and Dan were great to work with and made our purchase smooth and they simply did what they said they would do, which was very much appreciated!

Always polite, friendly, and the service is great

They took care of my shocks and got my truck back to me in no time. Always professional service and treatment!!

I recently purchased my new Chevrolet Equinox from Kori at Gurley Leep GMC. I couldn't say better things about him if I tried. He made my car purchase such a wonderful experience. I had had an awful interaction with a different dealership, and came to Gurley Leep with some hesitation about the process. But working with Kori, he made everything so easy to understand, let me take my time to think through the whole thing in my head, didn't talk down to me, and made me feel like I was in control of the entire situation. He was ... Read More

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Google - Aug 19, 2026

I recently purchased my new Chevrolet Equinox from Kori at Gurley Leep GMC. I couldn't say better things about him if I tried. He made my car purchase such a wonderful experience. I had had an awful interaction with a different dealership, and came to Gurley Leep with some hesitation about the process. But working with Kori, he made everything so easy to understand, let me take my time to think through the whole thing in my head, didn't talk down to me, and made me feel like I was in control of the entire situation. He was a wonderful salesman to work with, and I will definitely want to work with him in the future should I need another vehicle.

Jason Gordon was very patient, knowledgeable, and professional. Thank you so much, GMC family!

Recall Joe was great

I have had my car in to Pierce on three different occasions and all three times have been amazing Thank you Pierce for the great experience and service

Purchased a used Envision Essence ST, and the vehicle is just fantastic. Worked with my Sales Rep Kyle and his boss Steven, and Sales Rep John on the back end while picking up my car. Can easily state that Kyle was fantastic to work with. Young man is very polished, and knowledgeable. Made my entire experience with Gurley Leep Buick very easy and pain free. Steven was fantastic to also work with, and has a tremendous personality. Plus his professionalism was off the charts. John made taking the vehicle off the lot great, another wonderful Sales Rep at Gurley Leep ... Read More

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Google - Jul 16, 2026

Purchased a used Envision Essence ST, and the vehicle is just fantastic. Worked with my Sales Rep Kyle and his boss Steven, and Sales Rep John on the back end while picking up my car. Can easily state that Kyle was fantastic to work with. Young man is very polished, and knowledgeable. Made my entire experience with Gurley Leep Buick very easy and pain free. Steven was fantastic to also work with, and has a tremendous personality. Plus his professionalism was off the charts. John made taking the vehicle off the lot great, another wonderful Sales Rep at Gurley Leep Buick. Would highly recommend Gurley Leep Buick to anyone looking for a great hassle free car experience. Thank You Team Gurley Leep Buick!!

I have been getting my oil change here for the last 3 oil changes. They do a full inspection of your vehicle and are not pushy to get you to use their service. Very friendly environment.

WOW, If I could give Gurley Leep GM Giant 10 stars, I would. Our saleswoman was SUNSHINE. She made our dreams of leasing a Buick possible. The whole process was seamless, and very relaxing. She explained everything really well, and she is very KNOWLEDGABLE, sweet, kind and treats you like family. PATRICK, our Financer was just as helpful, really explained everything really well, VERY KNOWLEDGABLE, KIND and also treated us like family. The whole process was so easy. They work with you and give you exactly what you want and best of all they listen to all your needs. IF YOU ... Read More

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Google - Jun 23, 2026

WOW, If I could give Gurley Leep GM Giant 10 stars, I would. Our saleswoman was SUNSHINE. She made our dreams of leasing a Buick possible. The whole process was seamless, and very relaxing. She explained everything really well, and she is very KNOWLEDGABLE, sweet, kind and treats you like family. PATRICK, our Financer was just as helpful, really explained everything really well, VERY KNOWLEDGABLE, KIND and also treated us like family. The whole process was so easy. They work with you and give you exactly what you want and best of all they listen to all your needs. IF YOU ARE LOOKING TO BUY OR LEASE, I SUGGEST GURLEY LEEP GM GIANT. ASK FOR SUNSHINE, AND PATRICK. YOU CANNOT GO WRONG WITH THEM. A PERFECT TRANSACTION TO GET THE vehicle OF YOUR DREAMS. Great incentives, great deals, AND SEAMLESS TRANSITIONS. WHO COULD ASK FOR MORE ? SECOND TIME WITH THE GURLEY LEEP FAMILY AND ALL OF YOU DEALERSHIPS ARE GREAT. YOU HAVE THE BEST PEOPLE AROUND THE AREA.THANK YOU. STRESS FREE BUYING AND LEASING. 10 STARS. As far as the Service Department, I will review them separately., but I am sure they will be just as GOOD, HONEST and FRIENDLY when I need them.

pierce did a great job with his communication keep up the great work!!

Adam C. was an amazing salesperson with Gurley Leep GM Giant!! I came with a laundry list of likes and dislikes but very little direction. Adam patiently, and over a couple of weeks, provided test drives, suggestions, information, and guidance. He never pressured and he never seemed disappointed-even when he provided what I asked for and then didn’t love it. With his assistance I got an even better SUV than I’d anticipated, at the price I was comfortable with, all from a high end manufacturer with excellent reliability. If you want a no pressure, kind, honest salesperson to ... Read More

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Google - Jun 9, 2026

Adam C. was an amazing salesperson with Gurley Leep GM Giant!! I came with a laundry list of likes and dislikes but very little direction. Adam patiently, and over a couple of weeks, provided test drives, suggestions, information, and guidance. He never pressured and he never seemed disappointed-even when he provided what I asked for and then didn’t love it. With his assistance I got an even better SUV than I’d anticipated, at the price I was comfortable with, all from a high end manufacturer with excellent reliability. If you want a no pressure, kind, honest salesperson to help you find your new ride, ask for Adam C. He even went to Elkhart, picked up a car he thought I might like to try, and brought it to Mishawaka in case I wanted a test drive. It wasn’t the one I ended up choosing but it spoke volumes about the level of customer service Adam provides. Immeasurable…I’ll recommend him every time! Thank you, Adam!!

Exceptional customer service (Pierce) is a stellar representative.

Best service I’ve ever had buying a car! Kori Curtis is the guy you want to buy from every time! Real down to earth with no gimmick salesman profile.

Horrible dealership! Veronica lied multiple times in messages about vehicle condition. We drive 2.5 hrs (one way) to find a $43,000 SUV (Lexus GX460) that was filthy dirty, full of paint chips, scratches, more than we could count. Veronica laughed that we didn’t want said vehicle but so offer us a touch up paint pen. Not one manager will return a call or email!

HORRIBLE! Stone chips FILTHY dirty offered a touch up pen $43,000 Lexus SUV SAD

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I do not recommend the service department at Gurley Leep Buick GMC in Mishawaka. I brought my 2021 GMC Acadia in with a check engine light, temperature gauge stuck at zero, and cooling fans continuing to run after the vehicle was turned off. Before the visit, I had already received an official GMC letter describing a known thermostat defect that causes these exact symptoms and is covered under special coverage. Despite this, I was initially told via text that the repair was NOT covered and was quoted $756 for an engine coolant temperature sensor replacement, plus a diagnostic fee. I even offered ... Read More

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Google - Apr 17, 2026

I do not recommend the service department at Gurley Leep Buick GMC in Mishawaka. I brought my 2021 GMC Acadia in with a check engine light, temperature gauge stuck at zero, and cooling fans continuing to run after the vehicle was turned off. Before the visit, I had already received an official GMC letter describing a known thermostat defect that causes these exact symptoms and is covered under special coverage. Despite this, I was initially told via text that the repair was NOT covered and was quoted $756 for an engine coolant temperature sensor replacement, plus a diagnostic fee. I even offered to provide the GMC letter showing the issue and coverage, and was still told the part “specifically is not covered.” Only after pushing back did the final service report completely contradict what I was told: - The thermostat was not opening correctly - This caused the sensor to read incorrectly - The repair was covered under GM Special Coverage (N252508350) - The thermostat and related components were replaced under warranty So the exact issue outlined in GMC’s own letter and the symptoms I reported from the start was the correct diagnosis all along. If I had not questioned this, I would have paid over $700 for a repair that would not have addressed the root problem. This felt like an attempt to classify a known covered defect as a customer-pay repair. There should be a baseline level of trust when bringing a vehicle to a dealership service center. That trust was not there in this experience. Between this and a prior experience with unnecessary repairs at another GMC location, I will not be returning for service and would not feel comfortable purchasing a vehicle from this dealership. I strongly recommend that others: - Ask for diagnostic codes in writing - Compare symptoms to any manufacturer notices - Question recommendations before approving expensive repairs I will be taking my business elsewhere.

I recently purchased a 2026 GMC Yukon Denali from Gurley Leep, and overall the vehicle itself has been excellent—no complaints there. Our salesperson, Adam C., was very friendly and helpful throughout the shopping and buying process. However, the experience noticeably changed after the paperwork was signed. Communication dropped off, and it felt like we were no longer a priority. At the time of purchase (back in the fall), Adam mentioned he would include a rear cargo net. We didn’t receive it until April, and it was ultimately mailed to us rather than having us come in to pick it ... Read More

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Google - Apr 16, 2026

I recently purchased a 2026 GMC Yukon Denali from Gurley Leep, and overall the vehicle itself has been excellent—no complaints there. Our salesperson, Adam C., was very friendly and helpful throughout the shopping and buying process. However, the experience noticeably changed after the paperwork was signed. Communication dropped off, and it felt like we were no longer a priority. At the time of purchase (back in the fall), Adam mentioned he would include a rear cargo net. We didn’t receive it until April, and it was ultimately mailed to us rather than having us come in to pick it up. While it was eventually provided, the delay and handling of it didn’t leave a great impression. There also seems to be an underlying, somewhat apprehensive atmosphere at the dealership. While the sales approach is polished, it can feel like certain customers aren’t particularly welcomed once the deal is done. In short: great vehicle, solid experience up front, but the follow-through and overall customer experience after the sale could definitely be improved.

I recently brought my 2022 Nissan Sentra in for service after experiencing a sudden issue where the vehicle began making noise, lost AC, and started stalling. The issue was diagnosed as a shredded drive belt and repaired. I understand that my coverage is limited to powertrain, so I didn’t expect full warranty coverage. However, I was disappointed that there was no goodwill assistance offered, especially since I’ve only had the vehicle for about 4 months and the repair cost + diagnostic left me out of almost $500 out of pocket ($230 for the diagnostic and about $212 for repair +tax) . The only option provided ... Read More

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Google - Apr 15, 2026

I recently brought my 2022 Nissan Sentra in for service after experiencing a sudden issue where the vehicle began making noise, lost AC, and started stalling. The issue was diagnosed as a shredded drive belt and repaired. I understand that my coverage is limited to powertrain, so I didn’t expect full warranty coverage. However, I was disappointed that there was no goodwill assistance offered, especially since I’ve only had the vehicle for about 4 months and the repair cost + diagnostic left me out of almost $500 out of pocket ($230 for the diagnostic and about $212 for repair +tax) . The only option provided was financing the repair, rather than any type of discount or support. I will say, the staff was professional and communicated clearly, which I do appreciate. I just believe there was an opportunity to provide better customer care given how soon this issue occurred after my purchase with them .

I will not be going back to them was just told that they don't accept extended warrantys if not brought from them also I've took my car out there 2 or 3 times only to be told they couldn't find anything

Took wife’s car in on Thursday to have a grill installed and to have the antenna replaced. Told will replace grill first and then take car over to service. Grill was replaced and nobody took car to service. I called service and was told nobody called them. Was told on Thursday that they talk to the body shop several times a day. Have to reschedule to have the antenna replaced. What a joke, will sell you a vehicle, but the service is lacking.

I have a 2023 GMC 1500 Denali. A year ago my truck wouldnt start on 2 occasions, I go to the dealership and they said nothing was wrong. I asked if it was the battery and they said maybe. Desperate for a solution, I bought a 600$ battery hoping that would resolve the issue. 9 months later, truck won't start 3 different times, jumped it three times again, took it in, got the same story, nothing wrong, now I sit here again on Sunday, truck won't start... I purchased 2 brand new 2023 vehicles in 2023, a escalade and Denali 1500. Last month I call to make an ... Read More

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Google - Jan 18, 2026

I have a 2023 GMC 1500 Denali. A year ago my truck wouldnt start on 2 occasions, I go to the dealership and they said nothing was wrong. I asked if it was the battery and they said maybe. Desperate for a solution, I bought a 600$ battery hoping that would resolve the issue. 9 months later, truck won't start 3 different times, jumped it three times again, took it in, got the same story, nothing wrong, now I sit here again on Sunday, truck won't start... I purchased 2 brand new 2023 vehicles in 2023, a escalade and Denali 1500. Last month I call to make an oil change for my wifes escalade and see why her super cruise is not working, i get a call the evening before the appointment stating their techs are on a celebratory vacation and there was no one to fix the super cruise and whoever set the appointment shouldnt have, but they could do the oil change. I wish I could feel confident my issues can get solved.

Very disappointing experience at the service center today. This is the second issue we’ve had here, and unfortunately, we’ll likely be taking our business to another GM dealership moving forward. My significant other dropped off her vehicle for routine maintenance with Joseph and was told that the car wash wouldn’t be available due to the temperature outside. That explanation seemed odd, but we decided to accept it at face value. However, when she returned to pick up the vehicle, she noticed another car in the service bay that was freshly washed and still dripping. When she politely ... Read More

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Google - Oct 26, 2025

Very disappointing experience at the service center today. This is the second issue we’ve had here, and unfortunately, we’ll likely be taking our business to another GM dealership moving forward. My significant other dropped off her vehicle for routine maintenance with Joseph and was told that the car wash wouldn’t be available due to the temperature outside. That explanation seemed odd, but we decided to accept it at face value. However, when she returned to pick up the vehicle, she noticed another car in the service bay that was freshly washed and still dripping. When she politely asked Joseph about it, he reiterated that “it has to be 50 degrees” for the wash to run. She pointed out that another car had clearly just been washed and asked if the same could be done for hers. Rather than handling the situation professionally, he was dismissive and only complied after she pushed the issue—something that shouldn’t be necessary for a standard service expectation. Concerned by how uncomfortable she felt, I came into the dealership to sit with her. The interaction immediately changed tone once I arrived—suddenly polite and accommodating—which only reinforced her earlier discomfort. It’s disappointing, especially considering the large sign in the waiting area that says: “Our guests are the focus of everything we do. We always treat them warmly, with kindness and professionalism.” Unfortunately, that standard has not been reflected in either of our recent visits.

I would NOT recommend this dealership. We were in town visiting and had an issue with our GMC. We made an appointment at the service center. When we arrived the service techs hadn’t showed up so it took some time to even get checked in. Once they finally arrived (very late), the service team was not knowledgeable. They also told us they do not accept any warranties that were not purchased at their dealership. Seriously! When we purchased the warranty (at a GMC dealership) we were told it would be accepted at any GMC dealership. Interesting this dealership is ... Read More

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Google - Oct 13, 2025

I would NOT recommend this dealership. We were in town visiting and had an issue with our GMC. We made an appointment at the service center. When we arrived the service techs hadn’t showed up so it took some time to even get checked in. Once they finally arrived (very late), the service team was not knowledgeable. They also told us they do not accept any warranties that were not purchased at their dealership. Seriously! When we purchased the warranty (at a GMC dealership) we were told it would be accepted at any GMC dealership. Interesting this dealership is one of the few that does not accepted it. Also different technicians told us different stories about fixing the problem. I would not trust this dealership. Go to another dealership if you want to make sure your car is fixed correctly.

Similar to Duke's experience I had a recent interaction with the service department where there was clearly some shady business or incompetency or both on behalf of the service manager / technicians. I filed a claim with GM regarding the storage lid on my 2023 Canyon not being assembled correct where the latch arms are not long enough to lock the door. I had Gurley Leep look at it to report to GM which they quoted me $951.57 to seemingly replace the entire tailgate. GM told me the service manager said it was not true that it was a manufacturing defect, that ... Read More

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Google - Mar 27, 2025

Similar to Duke's experience I had a recent interaction with the service department where there was clearly some shady business or incompetency or both on behalf of the service manager / technicians. I filed a claim with GM regarding the storage lid on my 2023 Canyon not being assembled correct where the latch arms are not long enough to lock the door. I had Gurley Leep look at it to report to GM which they quoted me $951.57 to seemingly replace the entire tailgate. GM told me the service manager said it was not true that it was a manufacturing defect, that it was broken so they flat out lied. I called LeValley GMC in Benton Harbor and over the phone without looking said "yeah we have seen that one several trucks, we simply unscrew the hinges and moved the hinges closer to the locking arms." On the same inspection I had them quote installing splash guards on the front wheels only. They quoted me $434.92. The GMC website quotes $175 for the guards and installation. I am having LeVelley do this as well. Aside from these two shady instances I have had conversations with other customers who say Gurley Leep will purposely list things as "critical" on an inspection, but then are told by the rep "oh no, they aren't critical just recommended." Be cautious!

Great service when it comes to vehicles. One individual that makes it hard for the company to move forward to advance their profits. Declined services do to toxic advisor. Great customer service from technician.

Terrible experience with their service dept. They made repairs that should have been covered by the GM Service warranty at any GM dealership. I took the vehicle back for them to repair they didn’t fix it. I called them time after time for some help, no help. Took the vehicle to another dealership that fixed it the first time but determined that Gurley Leep had used non GM parts in the repair without asking or telling us. They did indicate it was covered by the GM warranty but failed to mention that it was only at their shop. The ... Read More

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Google - Feb 12, 2025

Terrible experience with their service dept. They made repairs that should have been covered by the GM Service warranty at any GM dealership. I took the vehicle back for them to repair they didn’t fix it. I called them time after time for some help, no help. Took the vehicle to another dealership that fixed it the first time but determined that Gurley Leep had used non GM parts in the repair without asking or telling us. They did indicate it was covered by the GM warranty but failed to mention that it was only at their shop. The problem was they didn’t know how to do it right. The dealership that ultimately made the repairs said everything had been incorrectly installed besides being non GM parts. I had to pay again for a botched job. I wouldn’t let these guys change my oil!!! Not only incompetent but then failed to step up and do the right thing by paying the GM dealership that made the job right. These guys give GM a bad name. BTW I been strictly dealing with GM dealerships and vehicles since the mid 1970’s and this is the first time I’ve been disappointed by GM service work or warranty repairs. They do rate the Two star because after hours of negotiation with them they did agree to refund $900 on a $3000 bill. Thank you. Just beware, they may slip in non GM parts on you and then you got nothing warranty wise except at their shop.

Brought my vehicle in for oil change. No check engine light on. Been taking vehicle to other dealers, no issue. Got my truck back check engine light on and automatic start doesn't work. It's snowing and cold outside.

DO NOT GO TO GURLEY LEEP for emergency service. On October 14, 2024, I pulled into the service department on Douglas Road. After charging me 169.95 to diagnose a battery problem, I was then charged an additional 343.50 for the battery. HIGHWAY robbery as I am a senior citizen who was on her way out of town that afternoon. Because I wanted to be sure that the car was operational for my return trip to Florida, they also told me that I needed an engine air filter ($112.38) --when I returned, I learned that I had had that filter replaced less than 6 months ago. Clearly, ... Read More

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Google - Oct 21, 2024

DO NOT GO TO GURLEY LEEP for emergency service. On October 14, 2024, I pulled into the service department on Douglas Road. After charging me 169.95 to diagnose a battery problem, I was then charged an additional 343.50 for the battery. HIGHWAY robbery as I am a senior citizen who was on her way out of town that afternoon. Because I wanted to be sure that the car was operational for my return trip to Florida, they also told me that I needed an engine air filter ($112.38) --when I returned, I learned that I had had that filter replaced less than 6 months ago. Clearly, the service department took advantage of a stressful situation for a senior citizen

DO NOT GO TO GURLEY LEEP for emergency service. On October 14, 2024, I pulled into the service department on Douglas Road. After charging me 169.95 to diagnose a battery problem, I was then charged an additional 343.50 for the battery. HIGHWAY robbery as I am a senior citizen who was on her way out of town that afternoon. Because I wanted to be sure that the car was operational for my return trip to Florida, they also told me that I needed an engine air filter ($112.38) --when I returned, I learned that I had had that filter replaced less than 6 months ago. Clearly, ... Read More

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DealerRater - Oct 21, 2024

DO NOT GO TO GURLEY LEEP for emergency service. On October 14, 2024, I pulled into the service department on Douglas Road. After charging me 169.95 to diagnose a battery problem, I was then charged an additional 343.50 for the battery. HIGHWAY robbery as I am a senior citizen who was on her way out of town that afternoon. Because I wanted to be sure that the car was operational for my return trip to Florida, they also told me that I needed an engine air filter ($112.38) --when I returned, I learned that I had had that filter replaced less than 6 months ago. Clearly, the service department took advantage of a stressful situation for a senior citizen

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Beware don'tgo here for any work on your vehicle !! I thought I would give them another chance after all the damage they did to my vehicle everytime I got a service. I have had two door handles paint chipped off and a dent in the driver's door!! Yesterday 7-22-24 had an oil change and tire rotation and 3 of the rims ( vehicle is ALL BLACK INCLUDING THE RIMS) ARE SCRATCHED AND DAMAGED !!! CHEVY EMBLEM IN THE MIDDLE ARE DAMAGED!!! You would think with an appointment and two hours later they would take their time and care!!!! I GUESS ... Read More

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Google - Jul 23, 2024

Beware don'tgo here for any work on your vehicle !! I thought I would give them another chance after all the damage they did to my vehicle everytime I got a service. I have had two door handles paint chipped off and a dent in the driver's door!! Yesterday 7-22-24 had an oil change and tire rotation and 3 of the rims ( vehicle is ALL BLACK INCLUDING THE RIMS) ARE SCRATCHED AND DAMAGED !!! CHEVY EMBLEM IN THE MIDDLE ARE DAMAGED!!! You would think with an appointment and two hours later they would take their time and care!!!! I GUESS THATS WHAT YOU GET WHEN YOU COMPLAIN ABOUT THEIR WORK!!!! DON'T GO HERE IF YOU CARE ABOUT YOUR VEHICLE!! BECAUSE THEY DONT!!!

Poor experience, I bought a used 2015 GMC 1500 pick up It looked pretty good except they had just got it in on trade and hadn't cleaned it up yet. So the day I picked it up it was supposable had been detailed and the oil changed? The interior was half way clean it still had dog hair in the passengers side door and the engine compartment is as dirty as it was when I looked at it the first time. all this dealer prep for 495.00. Then to have the A/C work at the dealer and get it home and ... Read More

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DealerRater - Jun 17, 2024

Poor experience, I bought a used 2015 GMC 1500 pick up It looked pretty good except they had just got it in on trade and hadn't cleaned it up yet. So the day I picked it up it was supposable had been detailed and the oil changed? The interior was half way clean it still had dog hair in the passengers side door and the engine compartment is as dirty as it was when I looked at it the first time. all this dealer prep for 495.00. Then to have the A/C work at the dealer and get it home and now all I get is hot air. Not very thrilled.

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***Edit*** I dropped my car off to you Monday night and was told my car would be ready by 3pm on Tuesday. I returned at 3:15pm Tuesday.. my car wasn't even pulled in the garage yet. I waited 2 hours and 50 minutes in your waiting room, while not one of your employees came to update me on a job that should have already been completed. Sad that this 'doing your best'. WILL NOT RETURN. Have bought 2 cars here and NEVER AGAIN. Story is TOO LONG AND CONFUSING to share here. Contacted their 'Genral Manager' Rocky and have heard nothing back. ... Read More

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Google - May 22, 2024

***Edit*** I dropped my car off to you Monday night and was told my car would be ready by 3pm on Tuesday. I returned at 3:15pm Tuesday.. my car wasn't even pulled in the garage yet. I waited 2 hours and 50 minutes in your waiting room, while not one of your employees came to update me on a job that should have already been completed. Sad that this 'doing your best'. WILL NOT RETURN. Have bought 2 cars here and NEVER AGAIN. Story is TOO LONG AND CONFUSING to share here. Contacted their 'Genral Manager' Rocky and have heard nothing back. They don't care about the customer, they only care about the sale!! WORST customer service I've experienced in a long time. Employees honestly do not care about the customer sitting in front of them!! If you buy a car here, do not expect them to care about your car or their promises, after the sale, they are DONE. Would not EVER buy another car here, OR EVER have my vehicle serviced here again. I Was lied to twice. And when I left Gurley leep, MY VEHICLE STILL WASN'T RIGHT!!!!!

Sales department did a great job.... but service department on the other hand have made buying my new truck the worst experience I've ever had would definitely recommend going somewhere else for service

I had some warranty work done to the transmission of my 2019 GMC Terrain, 100% covered. They called me and said my car needed all wheel alignment and a new battery. There has been no issues with my steering and my battery was 100% good before they worked on my car. I had to purchase a new battery at $450! They accepted no responsibility for causing an issue with May battery. I feel they were making up things that need repair just to get money from me. After speaking with the service manage I will never do business of any type with them again. ... Read More

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Google - Mar 14, 2024

I had some warranty work done to the transmission of my 2019 GMC Terrain, 100% covered. They called me and said my car needed all wheel alignment and a new battery. There has been no issues with my steering and my battery was 100% good before they worked on my car. I had to purchase a new battery at $450! They accepted no responsibility for causing an issue with May battery. I feel they were making up things that need repair just to get money from me. After speaking with the service manage I will never do business of any type with them again. Thanks for nothing!!

No response at all about a used vehicle. You would think a dealer would want to contact as many people to sell a car...

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Very poor management from Rocky and an aweful salesman named Corey!!!!!1st time buyers from here and our experience was upsetting to say the least. The company only cares about making money not making you happy!!! I wouldn't buy a vehicle from here unless you want problems with your car, and stress to get it fixed!!!!

Worst experience buying a used car, unprofessional, and rude. Over promising issues to be fixed and resolved with the car. Horrible customer service, practically impossible for a call back. I wouldn’t buy a mountain bike from them.

I have always been happy buying my cars from here but, after taking a car in to get serviced, i will never go back for anything the service was horrendous and they were really rude. Do your self a favor and just go somewhere else....

Bought a Jeep there in August and have had many problems since day 1. Supposedly it was throughly checked out and serviced. After noticing the car was pulling to the right I checked the service papers they provided with the Jeep and sure enough, it said they noticed it and “fixed” it. Nope. Still pulls to the right. My touch screen starting glitching really badly that same evening. Turning things on, switching radio stations, I couldn’t do anything about it. Now I can’t do anything on it. Then, when trying to use the rear defrost, I realized that didn’... Read More

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Google - Oct 19, 2023

Bought a Jeep there in August and have had many problems since day 1. Supposedly it was throughly checked out and serviced. After noticing the car was pulling to the right I checked the service papers they provided with the Jeep and sure enough, it said they noticed it and “fixed” it. Nope. Still pulls to the right. My touch screen starting glitching really badly that same evening. Turning things on, switching radio stations, I couldn’t do anything about it. Now I can’t do anything on it. Then, when trying to use the rear defrost, I realized that didn’t work either. Come to find out the wire isn’t even soldered to the window!!! They didn’t notice a wire just hanging down? I’ve brought this to the attention of many people with no real resolution. They want me to bring it in for an unknown amount of time, leaving me no vehicle to get to work or anywhere. All those cars and not one they could loan me? I went to Gurley Leep because they are well known and I expected better service than this. They got my money, that’s all they care about. Communication from them has been terrible since day 1 also. Saleswoman even told me while there she’s bored a lot just staring at the screen waiting for something to happen, but still won’t reply to a customer? I’m completely disappointed. I had been looking for a year for a jeep and I get one with major problems. I’ll never buy from them again and advice everyone else not to as well.

Terrible. They sell you a car and yet have no way of helping you with your warranty policy. Gurley Leep is a relatively large car dealer in South Bend. I bought a used car here hoping to have relative warranty. However, ten days after I got the car, the battery was dead and could not start. It broke 5 times in 20 days. It was a huge waste of my time. The dealer didn't check it carefully before selling it to me, and sevice didn't actively solve the problem after it happened. Even though sevice checked it twice, it didn'... Read More

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Google - Oct 5, 2023

Terrible. They sell you a car and yet have no way of helping you with your warranty policy. Gurley Leep is a relatively large car dealer in South Bend. I bought a used car here hoping to have relative warranty. However, ten days after I got the car, the battery was dead and could not start. It broke 5 times in 20 days. It was a huge waste of my time. The dealer didn't check it carefully before selling it to me, and sevice didn't actively solve the problem after it happened. Even though sevice checked it twice, it didn't actually solve the problem. Called Gurley Leep many times and never got a reply from them. What a terrible experience.

SERVICE Dept. – Recently went in for an oil change, tire rotation and a break issue. Mind you, this was on a Monday morning. I kindly asked that the vehicle be tested at a speed over 30mph, to duplicate the issue with the breaks (a pulsating / vibration) also felt in the steering column. I have the Cadillac APP and know where they vehicle goes, MPH, distance, and can monitor when the breaks are applied hard. Vehicle was driven around the parking lot and never over a speed of 14mph at an average speed of 12mph. unable to duplicate the issue. I ... Read More

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Google - Sep 15, 2023

SERVICE Dept. – Recently went in for an oil change, tire rotation and a break issue. Mind you, this was on a Monday morning. I kindly asked that the vehicle be tested at a speed over 30mph, to duplicate the issue with the breaks (a pulsating / vibration) also felt in the steering column. I have the Cadillac APP and know where they vehicle goes, MPH, distance, and can monitor when the breaks are applied hard. Vehicle was driven around the parking lot and never over a speed of 14mph at an average speed of 12mph. unable to duplicate the issue. I was called Monday afternoon to be advised everything was good to go and in the GREEN. I then asked to have another Tech evaluate and give a 2nd opinion. I was told that was going to happen, only to find out that it didn’t. Tuesday waited for a call, received a TEXT that the vehicle was ready for pick up 30 mins before they closed. I had to ask for a balance owed and a description of services. I was only provided that the vehicle was Green, NO issues. Here we are on a Wednesday, after never receiving a call back that a 2nd look was performed, as I was told several times via phone and text. I then needed my vehicle back. Now, we are at the service desk and greeted by a team member, she asks if I was there to pick up my vehicle. Absolutely. Out comes Service Manager, JESSE JAMES puzzled trying to explain to me that there was nothing wrong with the brakes and that there was no one available to assist me, period. Pay for your services and go or set another appointment for a full break check. Sir, you had my vehicle for 3 full days and never performed a full brake check on what I asked? Also, didn’t charge me for one? I was lied to about the 2nd inspection/evaluation several times, stating it was going to be completed and that it had been done, and all he kept saying was, what do you want me to do? As I explained to him, I would like a 2nd opinion and my brakes working correctly. Noone seemed to be available as there were several Techs/ Advisors standing around at the counter. He also advised that they are not allowed to get in a vehicle with a customer and drive them around? Never heard of that before. That’s weird, I just did that last time I was here with a Tech, remember Jesse? I had NEW rotors/ brakes installed from your Service Dept. -- your Techs installed these. JESSE JAMES you are unprofessional and will never receive a minute more of my time and money through your Services. You as a Leader, should do better and lead by example, I applaud your team for sticking by your side and not breaking as they allow you to be disrespectful and condescending to your customers. If you’ve had a conversation with JESSE JAMES and you were pushed away or treated less than, I am sorry you had to deal with him. You guessed it, still same issue with the brakes. taking it elsewhere now. I have sent several referrals here to the Sales side and have purchased 2 Cadillacs here, Take your vehicle elsewhere for SERVICE. Sales ROCKS! Update: warped rotors, replaced with WARRANTY!!! At another local Service Dealer, that WAS able to duplicate vehicles issue. Replaced in less than 6 hours - in and out. **** get a 2nd opinion - go with your gut *** Not Gurley Leep Cadillac ***

Service you can not count on. Service side is unprofessional and you will be treated less than

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This place is a joke! They sell a car to a customer that lives in Elkhart but service only provides transportation for customers who live in St. Joe county. I was offered an Uber as a ride home and then told nobody would be able to pick me up. Seriously this is a joke. On another note, I highly doubt that this car is actually a true certified pre owned car emphasizing the certified part. Brakes were bad, horrible noise in the undercarriage, sun roof doesn’t close all of the way, second fob is so damaged that it won’... Read More

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Google - Aug 17, 2023

This place is a joke! They sell a car to a customer that lives in Elkhart but service only provides transportation for customers who live in St. Joe county. I was offered an Uber as a ride home and then told nobody would be able to pick me up. Seriously this is a joke. On another note, I highly doubt that this car is actually a true certified pre owned car emphasizing the certified part. Brakes were bad, horrible noise in the undercarriage, sun roof doesn’t close all of the way, second fob is so damaged that it won’t even open the doors. I’ll spare all of you the rest of the list that’s wrong. The Gurley Leep experience so far has not been all it’s cracked up to be. I would not recommend the service Dept to anyone and the follow up is horrible. Get the sale and forget about the customer, should actually be their modo.

This place is a joke! They sell a car to a customer that lives in Elkhart but service only provides transportation for customers who live in St. Joe county. I was offered an Uber as a ride home and then told nobody would be able to pick me up. Seriously this is a joke. On another note, I highly doubt that this car is actually a true certified pre owned car emphasizing the certified part. Brakes were bad, horrible noise in the undercarriage, sun roof doesn’t close all of the way, second fob is so damaged that it won’... Read More

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DealerRater - Aug 17, 2023

This place is a joke! They sell a car to a customer that lives in Elkhart but service only provides transportation for customers who live in St. Joe county. I was offered an Uber as a ride home and then told nobody would be able to pick me up. Seriously this is a joke. On another note, I highly doubt that this car is actually a true certified pre owned car emphasizing the certified part. Brakes were bad, horrible noise in the undercarriage, sun roof doesn’t close all of the way, second fob is so damaged that it won’t even open the doors. I’ll spare all of you the rest of the list that’s wrong. The Gurley Leep experience so far has not been all it’s cracked up to be. I would not recommend the service Dept to anyone and the follow up is horrible. Get the sale and forget about the customer, should actually be their modo.

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took my 2021 Buick Gx months ago for a check engine light. They said the would call us when part was in 3 months later no phone call told the wife to call the dealership. It can in two months ago. After many phone calls I decided to walk in a talk to the manager on duty. It was Jesse thought he was a nice guy but nothing but lies ordered a oil change never happened had the interior filter change never changed only thing was fixed was the car remote. Dealership lost my engine cover told me it was my problem.

If I could give it a zero I would. So I give it a 1. The website is a mess, the service is horrible, and you better be willing to take hits on your credit just for the car you want to buy to be sold out from under you. Unprofessional and incompetent salesmen.

Their customer service at the service center sucks. It seems like they only view us people as objects anymore and they only want our money & they'll willingly screw us over. The pathetic thing is that I could probably get better service at jiffy lube and they're pretty famous for not giving good customer service and screwing people over too. Regarding the service center, you're not getting my money ever again. I highly doubt I'll ever buy a car from you guys again.

Their service Dept. took 8 hours plus to do an oil change and tire rotation. They were supposed to install a chip they said they had, then they didn’t have, then we were told Yes, they had the chip and after trying to fry through on the phone to the service Dept which never answered their phone , it was getting near 5pm and we still had I heard from them, we went down there. To be told the chop is back ordered and no real explanation as to why it took all day for the service to be completed. You ... Read More

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DealerRater - Apr 5, 2023

Their service Dept. took 8 hours plus to do an oil change and tire rotation. They were supposed to install a chip they said they had, then they didn’t have, then we were told Yes, they had the chip and after trying to fry through on the phone to the service Dept which never answered their phone , it was getting near 5pm and we still had I heard from them, we went down there. To be told the chop is back ordered and no real explanation as to why it took all day for the service to be completed. You lost my trust. Elkhart isn’t that far away

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Terrible I bought a car they delivered it crack on windshield driver window dont work I called them they told me it's my problem and to lie to the financial company and my insurance company wth

Had a great experience purchasing our brand new truck with kori and rocky but the service department is absolutely terrible had an appointment at 9am and they never pulled it in at all but told me there mechanic had been working on it i would not recommend them to anyone! Learn to answer the phone and communicate unbelievable the way that department is ran

Service department needs overhaul. Tried to schedule a first free oil change for purchasing a vehicle from them. Can't get anyone in service on the phone, keeps going straight to voicemail. Made appointment online and stated I would wait for service. Got there and service person said that only taking drop offs because of worker shortage. Gave me a 5 hour window of when vehicle will be done. Showed him email stating I was waiting. Didn't matter. I just left then. Very mad since I live 40 minutes away. This is my daughter's college car and it was the ... Read More

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Google - Jan 3, 2023

Service department needs overhaul. Tried to schedule a first free oil change for purchasing a vehicle from them. Can't get anyone in service on the phone, keeps going straight to voicemail. Made appointment online and stated I would wait for service. Got there and service person said that only taking drop offs because of worker shortage. Gave me a 5 hour window of when vehicle will be done. Showed him email stating I was waiting. Didn't matter. I just left then. Very mad since I live 40 minutes away. This is my daughter's college car and it was the only day I could schedule it while she was in town. Then later that day, I would get texts from service department saying my car is ready for pickup even though I never left it!! Replied to texts stating they don't have my car but would still continue to get them. Finally the same service person I talked to called me and asked me when I was going to pick up my car. This really got me mad. I said I am never going to bring my car to a service department run like this. He then got belligerent and stated if I wanted inferior work, I should go to the other GM dealer in town. I tried to explain to him my situation but he would constantly interrupt me and then just hung up. Definitely never recommending service from this place given their unprofessionalism. By the way, sent them an email about this on their website. Got a call back from salesman wanting to talk to me about buying a new car. Do they not read their emails?

I’ve taken my 2018 GMC Acadia to Gurley Leep in the past and I haven’t had any issues with their service department prior to 2022. So, based on my past experiences with Gurley Leep, I called to schedule an appointment when a “shift into park” message came on my dash screen repeatedly. This message is coupled with an incessant dinging, which doesn’t stop even though the car is parked and turned off. After several phone calls attempting to schedule a service appointment (and not able to talk to anyone in service), I was able to schedule a service appointment ... Read More

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Google - Sep 14, 2022

I’ve taken my 2018 GMC Acadia to Gurley Leep in the past and I haven’t had any issues with their service department prior to 2022. So, based on my past experiences with Gurley Leep, I called to schedule an appointment when a “shift into park” message came on my dash screen repeatedly. This message is coupled with an incessant dinging, which doesn’t stop even though the car is parked and turned off. After several phone calls attempting to schedule a service appointment (and not able to talk to anyone in service), I was able to schedule a service appointment two weeks (the end of August) from the time I called (middle of August). I took my car in, and, after a day of being at the service shop, I got a call from Ryan saying that the technician couldn’t reproduce the “shift into park” error message and no such error was logged into the car’s computer system. I wasn’t charged for the appointment, and I picked up my Acadia and went home. A few days later, the “shift into park” error message and noise began again. I called the day it happened (Saturday) and was told by someone (an operator, I’m not sure?) to leave a voicemail message. I was told service is really busy, but that someone would call me back asap. A few days passed and I’d still not heard from anyone in service about scheduling another appointment. I called again and after 20-25 rings, I hung up. As of 9/14/22, I’ve still not heard from anyone in service to schedule this appointment. Luckily, for me, the service department at Lochmandy in Elkhart did answer their phone and scheduled me for an appointment on 9/12. They diagnosed my car’s problem and replaced my shifter and harness. Work was completed by 9/13 and I picked up my car on 9/14. I received exceptional and prompt service at Lochmandy Elkhart from Bruce. I’d recommend going to Lochmandy in Elkhart instead of Gurley Leep GMC in Mishawaka. While I’m sympathetic to worker shortages, I’m not as sympathetic poor to communication practices, an inability to return a customer’s phone call, and lack of effort to diagnose and fix my car (a quick google search shows what’s wrong with my car. I needed an expert to fix it).

If you are trying to contact their service department, forget about it. Left multiple voice-mail messages and no one calls you back. If your thinking of purchasing a vehicle from them, something to conside if you need any service / warranty work done. Since work we needed done was covered under warranty we ended up calling Buick dealer in Elkhart. Actual person picked up on 2nd ring, transferred call to service department and they picked up as well and scheduled appointment. Instead of annoying "beep - beep" commercials, Gurley Leep should spend money on hiring employees who can answer ... Read More

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Google - Jul 24, 2022

If you are trying to contact their service department, forget about it. Left multiple voice-mail messages and no one calls you back. If your thinking of purchasing a vehicle from them, something to conside if you need any service / warranty work done. Since work we needed done was covered under warranty we ended up calling Buick dealer in Elkhart. Actual person picked up on 2nd ring, transferred call to service department and they picked up as well and scheduled appointment. Instead of annoying "beep - beep" commercials, Gurley Leep should spend money on hiring employees who can answer phone.

Have purchased two cars here over the past 10 years - including extra warranties. I can never speak to anyone in the sevice dept. Constantly got transferred from sales to a dead voicemail that isn't accepting messages.Took my SUV in the diagnose a noise coming from the wheel well. 2.5 hours later, I go out to the bay and my car has been sitting there done while the attendant was on his cell phone. Within a minute, I miraculously had the estimate. $2500+ for struts, alignment, sway bar links, and brakes. All of which were an URGENT need. I said I ... Read More

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Google - Jun 28, 2022

Have purchased two cars here over the past 10 years - including extra warranties. I can never speak to anyone in the sevice dept. Constantly got transferred from sales to a dead voicemail that isn't accepting messages.Took my SUV in the diagnose a noise coming from the wheel well. 2.5 hours later, I go out to the bay and my car has been sitting there done while the attendant was on his cell phone. Within a minute, I miraculously had the estimate. $2500+ for struts, alignment, sway bar links, and brakes. All of which were an URGENT need. I said I would have to schedule another appointment and left. Glad I did. Took my car to another shop and nothing was wrong with struts or sway bar. The tie rod was so bad the wheel was moving. Gurley Leep wanted to charge me $2500+ and didn't even identify the most obvious issue that would only run about $300 to fix. Last time the opposite tie rod needed replaced, it was covered under the wheel and tire warranty. Now magically the warranty no longer covers any suspension work that it covered before? Lots of running around in circles for nothing. Would not recommend.

They never followed up with me about the car, no phone call or email disappointing.

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The website sucks and so does the phone system. I tried to cancel a service appt for my Cadillac three different times and neither worked. The website seems not to offer a method of cancelling even though I set up the appt on the website. So I tried the in house phone line and the operator failed twice to connect me to the right person to cancel. Incredibly inefficient for them and for me. I will not buy another car from these people.

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Avoid this dealership, beware of lemons, and beware of the service department that doesn’t really care for the quality of a repair. Have had 8 different issues within a a few weeks of purchasing our 17’ Acadia. If I could leave zero stars I would.

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I am extremely disappointed in this place. In June my husband and I purchased a used 2019 GMC Acadia. The paper plates they gave us expired in July. 1 week before they expired. Called the dealership be cause we had not gotten the title paperwork. The man I spoke to was Bobby and he suggested that I lost it. I told him we never received it and he blamed the state of Indiana. He said he would research it and call me back in a few minutes. He did not. I called him back and he said he would call me on ... Read More

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Google - Aug 19, 2021

I am extremely disappointed in this place. In June my husband and I purchased a used 2019 GMC Acadia. The paper plates they gave us expired in July. 1 week before they expired. Called the dealership be cause we had not gotten the title paperwork. The man I spoke to was Bobby and he suggested that I lost it. I told him we never received it and he blamed the state of Indiana. He said he would research it and call me back in a few minutes. He did not. I called him back and he said he would call me on Monday. He didn’t. I called him on Tuesday. He still did not have an answer for me. I called him several more times to no avail. I finally went in today and the person that helped me printed off what I needed in less than 10 minutes and told me this was available the entire time I was dealing with the other guy!!!!!!!! 🤬🤬 Never again Gurley Leep!

They will do anything to rope you into a sale. Service after the sell is terrible!!! Called to speak to someone in management to voice my issues and the lady answering the phone hung up on me 2x!!! Will never refer or buy from them again!!!

Tyler Amaro provided us with awesome cust. service. We spoke on the phone and was sold on him before even meeting him. He answered all of my questions and attentive to my needs. We stayed past closing hours and he did not complain staying late and was ver accommodating. Bobby Likens our finance guy was also very pleasant and explained each form to us. When we picked up our car. Marco helped transfer everything out from our old car to our new car. I love the team work everyone displayed. Awesome job!

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Not a very friendly staff very uppity, arrogant not customer oriented after the sale. Not pleased with this dealership anymore! I will not obtain a new lease vehicle or purchase a new vehicle from this dealership again! I am not sure what has happened to the staff, but not a good experience today. Shame on me for not asking the right questions up front and getting a clear understanding because I feel this sales team is very shady and dishonest.